Retail Trainer

Key Responsibilities:

• Design and execute orientation programs for sales teams.
• Conduct onboarding training sessions for new hires.
• Act as a consultant to salespeople for challenges they face on the job.
• Assign mentors and coaches to new sales team members.
• Observe interactions between salespeople and clients to identify areas for improvement.
• Determine training needs for individuals and teams.
• Organize role-playing activities to simulate difficult client scenarios.
• Advise salespeople on upselling products and services.
• Apply various sales training techniques (e.g., gamification, case studies, group activities).
• Maintain updated records of training curriculum and materials.

Requirements and Skills:

• BSc degree in Human Resources, or a relevant field.
• At least 5 years work experience as a Retail Trainer, Sales Trainer, or similar role.
• Availability to travel and visit retail stores as needed.
• Ability to manage the full training cycle, including in-person activities and e-learning platforms.
• Excellent presentation skills.
• Ability to motivate employees to achieve sales quotas.
• Additional certification in training is a plus.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend