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Senior Order Management Engineer

Job description

Responsibilities:

  • Ensure stable, efficient, and high-quality delivery of IT services within the CRM and Provisioning team.
  • Manage IT projects and work with architects to harmonize provisioning systems for all business lines (Postpaid, Prepaid, Home Fiber, Enterprise).
  • Be the main contact and expert in IT Order Management, collaborating with partners for application development and maintenance.
  • Define strategies and provide advice on the best solutions and approaches.
  • Oversee the entire system delivery process, manage project risks, and make key decisions.
  • Handle relationships with internal and external stakeholders, partners, and vendors.
  • Ensure projects comply with requirements and standards, and effectively communicate needs during meetings.
  • Oversee vendor activities, including change requests, operational handovers, incident management, SLA reviews, and maintenance.
  • Enforce IT and security policies to ensure efficient operations and compliance.
  • Continuously improve processes, procedures, and controls for effective operations.
  • Encourage innovation and IT capability enhancement with the Managed Service Provider.
  • Propose solutions for complex technical issues.
  • Lead and manage critical incidents for quick recovery and follow through with root cause analysis.
  • Lead investigation task forces and provide timely updates to stakeholders.
  • Ensure all changes are tested, approved, and ready before deployment, with proper quality control.
  • Drive ongoing service improvements and ensure compliance with best practices.

Qualifications:

  • Degree in Telecommunications, Technology, or Electrical Engineering (EE) preferred.
  • At least 8 years in Telecom CRM and Order Provisioning.
  • Skills:
    • Strong communication, presentation, and report writing skills.
    • Technical skills in UNIX, Linux, Sun Solaris, HP-UX, Windows, Oracle PL/SQL, and scripting languages (e.g., Perl, PHP, shell scripts) are a plus.
    • Experience in the Telco industry or familiarity with Telco products and services is advantageous.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend