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Senior Manager, Supply Chain Operations (US Shift)

Job description

  • Role with Global Scope
  • Long-Term Growth Industry
  • Attractive Remuneration Package

A leading manufacturing multinational corporation. With a multi billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire Senior Manager, Supply Chain Operations/Order Management/ Order Fulfilment talents. There are junior up to senior positions available across the function.

Responsibilities

  • Supervises a team of associates handling the "Order Fulfilment/ Order Management" process through phone, email, and e-commerce channels.
  • US Shift hours: 8:30pm - 5:30am Malaysia Hours, Working shifts may change depending on mangament directions.
  • Develop and implement the shared services operating model.

  • Create meaningful learning and development experiences for team members.

  • Introduce initiatives that improve performance, KPIs, and outcomes.

  • Oversee systems, processes, and infrastructure for optimization.

  • Partner with the stakeholders on planning and special initiatives.

  • Engage with unit key users to ensure seamless transaction processing

  • Monitor team performance against SLAs and customer satisfaction metrics.

  • Resolve issues promptly to reduce aging transactions and disputes.

  • Identify performance gaps and deliver coaching or training as needed.

  • Lead and support change initiatives aligned with business direction

  • Ensure operations meet compliance standards and follow best practices.

  • Assist in recruitment and onboarding to ensure smooth candidate integration.

Requirement

  • Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
  • Candidates with at least 7 years of experience in people management experience with a sizeable team.
  • Applicants with working experience of SAP ERP system will be prioritised.
  • Applicants with Project Management will be prioritised
  • Excellent English communication skills, both written and verbal.
  • Leader who is able to empower and strive in a fast-paced environment.


How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at Jay.Yin@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend