Order Management Manager

• Flexible Working Environment
• Fast Career Progression
• Attractive Remuneration Package

A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hires talents within the Order Management Field.

Responsibility

• Own the operational linkage with organizational stakeholders and Operational team with respect to Order Management performance and improvement oversight.
• Monitor key performance indicators and proactively seek ways to improve operational excellence.
• Partner with affiliates supply chain leads to have a complete understanding of daily activities and ensure teams are delivering the services, meeting SLA's and metrics targets.
• Responsible for overall team development and growth, identifying opportunities for skill-building and cross-functional staff across the services (including succession planning, movements between services, rotational programs, etc.).
• Responsible for planning with the different services operations scheduling and workload balancing.
• Guide a team of operational leads that have direct oversight of operational activities within all order management and collateral workstreams.
• Strong understanding and demonstration of regional businesses and distinct uniqueness of each retail channel and countries needs are met with excellence.
• Foster a positive, inclusive and engaged culture.
• Maintain a strong relationship with direct reports and respective stakeholders.
• Responsible for supply chain delivery communication.
• Order Management and FSS replenishment Order Optimization
• Review and ensure customer orders comply to pricing terms and conditions and relevant discounts are applied with valid approval.
• Ensure all orders are processes on time and accurately.
• Review and manage return orders.
• Manage contractual requirement of customer orders such fulfillment criteria including freshness requirements.
• Track and mitigate risk on backlog orders.
• Work with internal business partners during periods of supply & inventory constraints and seasonal peak, provide input, and ensuring allocations are communicated and adhered to
• Provide daily, weekly reporting of metrics (including order fulfilment, actual sales versus targets) to stakeholders.
• Track counter inventory and alert business to take necessary action to maintain optimum counter inventory levels.
• Analyse sales trend and update replenishment proposal matrix if needed. Collateral Operations
• Manage and ensure APAC collateral operation is meeting its operation matrix including collateral PO fulfilment, timely review of continuous collateral re-order point.
• Provide collateral inventory analysis to ensure appropriate supply levels.

Requirements

• 3+ Years of experience leading and working in a Shared Services Center
• 5 Years of experience within Order Management roles or roles that are relatable e.g. Sales Support, Business Support, Back Office Support experiences
• Successfully supported the multiple concurrent projects in a complex global environment. This should be combined with an understanding of current project management methodologies.
• Highly proficient with ERP System - SAP, MS Office Applications (Excel and PowerPoint).
• Strong Communicator (written and verbal), with active listening, facilitation, and interpersonal skills
• Highly organized with strong attention to detail
• Quick problem solving and critical thinking skills
• Ability to liaise effectively with European Business Stakeholders, manage expectations, building relationships.
• Good understanding of end-to-end processes across OTC, Supply Chain

How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at Jay.Yin@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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