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Customer Service Helpdesk & Admin Officer - (Thai Speaker)

Job description

  • MNC with excellent global support and training
  • Excellent Remuneration Package & Career Plan
  • Accessible via Public Transport

About our Client

Our Client is a Multi-National Company within the global Manufacturing industries. Being a publicly listed MNC with over billions of revenues, they invest massive resources to train and develop their people from the ground with an excellent pathway for career progression. They are currently looking for Multiple Position - Customer Service Executive / Admin Officer - Thai Speaker

Responsibilities

Admin / Customer Service -

  • Resolve any discrepancies and settlement issues as required by the management team
  • Making outbound collection calls (if required) or email in a professional manner while keeping and improving cu
  • Process daily operational requests from customers on a timely and accurate manner
  • Responsible in completing daily operational requests and working with respective stakeholders to process required actions
  • Strong follow through on customer requests and managing customer's expectations.
  • Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another
  • Strong adherences to SOPs/Manuals when performing daily tasks
  • Escalate to team leader upon detection of gaps/shortcomings on the existing processes
  • Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns
  • Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
  • Manage customer's expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and company
  • Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day
  • Responsible to provide good customer experience in every interaction with clients

Requirements

  • Fresh Grad or experience worker with at least 1 years of working experience in any industry is encouraged to apply
  • Good command of THAI Language is a required (native or non-native (Siamese) are accepted)
  • Candidate with relevant experience will be advantageous
  • A great team player with the determination to push things further
  • Able to communicate well with stakeholders in Thailand

How To Apply
Submit your resume and APPLY NOW by clicking the button below.

For similar roles, please visit www.ambition.com.my

Or

You may email your CV directly to: Andrew.chua@ambition.com.my by mentioning Thai Speaker

Data provided is for recruitment purposes only. *LI-FA

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend