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CRM Manager

Job description

Our client is one of the leading retailers within the leisure & home goods industry. As part of their expansion plan, they are seeking for a CRM Manager to join their team to drive business growth, leveraging CRM strategies and tools.

Responsibilities:

  • Establish and maintain customer loyalty through implementing strategies to ensure customer satisfaction and engagement.

  • Conduct frequent analysis of customer data to identify new business opportunities within existing customer segments.
  • Work closely with the sales, marketing, customer service, and technical teams to maintain strong collaboration.
  • Analyse sales activities and customer feedback to present to management team for business decision making.
  • Identify bottlenecks, trends, and opportunities to improve customer experience.

Qualifications:

  • Holds a Degree in Business, Marketing, or a related field.

  • Minimum of 5 years of experience in a CRM or similar role within the retail industry.

  • Experience working with CRM systems.

  • Strong analytical and strategic thinking skills. .

  • Proficiency in English; additional languages such as Mandarin and/or Bahasa Malaysia are a plus.

To Apply: Please click "APPLY NOW" or email Sabrina Ng at sabrina.ng@ambition.com.my. Data provided is for recruitment purposes only.

Due to the high volume of applications received, only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend