Business Analyst (E-commerce)

Job Responsibilities:

• Deliver comprehensive Functional and Technical specifications.
• Engage in user requirement gathering with the Account Manager to identify and prioritize customer business needs.
• Translate customer business requirements and complex insights into application requirements for various teams (Design, Product, Support, etc.).
• Address complex business issues and provide quality IT business analytics solutions to customers.
• Demonstrate leadership by collaborating closely with the project team to ensure product delivery meets specifications and support the Project Manager in identifying gaps, tracking tasks, and managing the development team.
• Conduct user acceptance testing (UAT) and provide Admin/User training as needed.
• During Go-Live, work closely with the Project Manager and technical team to ensure smooth solution rollout to the customer.
• Participate in and support the Project Manager during team retrospectives and Sprint reviews.
• Assist the Product Development team in identifying and assessing market opportunities, products, and industry best practices.
• Foster a collaborative team environment by staying engaged and supporting the team in resolving technical issues and clarifying requirements.
• Act as a problem solver, being the first point of contact for developers and designers to review progress, outputs, and resolve technical issues.
• Adapt quickly in a fast-paced organization, demonstrating proactivity and quick action in resolving technical or user requirement matters.
• Communicate effectively and influence stakeholders and customers to address business concerns.
• Strong verbal and written communication skills in both English and Mandarin, as the candidate may need to interact with Mandarin-speaking clients.

Job Requirements:

• Diploma/Degree or equivalent in Computer Science or Information Technology.
• Minimum 3 years of experience as a Business Analyst in an Agile/Scrum environment.
• Minimum 5 years of overall IT experience in software development within Agile/Scrum or Waterfall SDLC frameworks.
• Familiarity with HTML and web application development technologies, including multi-platform/browser support, is a plus.
• Experience with Jira or any software testing tools is a plus.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend